Refund & Cancellation Policy

Last updated: 6 May 2026

Quick summary: 7-day no-questions-asked refund on any paid subscription. Cancel anytime — there's nothing to cancel because we don't auto-renew.

1. ₹1 / $1 download fee

The one-time download fee is non-refundable as it covers a payment-processor cost. However, if you were charged twice or charged in error, email billing@scanvio.app and we will refund the duplicate within 7 business days.

2. Pro & Legal+ subscriptions

2.1 Refund window

7 days from purchase — full refund, no questions asked.
EU / EEA / UK customers — additional 14-day statutory withdrawal right under the Consumer Rights Directive.
Refunds are processed to the original payment method within 5–10 business days.

2.2 Outside the refund window

After 7 days, refunds are at our discretion and only granted if:

The Service has been unavailable for > 72 consecutive hours.
A documented bug prevented you from using a paid feature for > 7 days.
You were charged the wrong amount or charged for a tier you didn't select.

3. Cancellation

Scanvio subscriptions do not auto-renew. There is nothing for you to cancel — when your billing cycle ends, the subscription simply expires unless you manually purchase another cycle. This is intentional: we will never bill you a surprise renewal.

4. How to request a refund

Email billing@scanvio.app from the email address used to purchase.
Include the Razorpay order_id or Stripe payment_intent ID (visible in your payment confirmation email).
Optional: tell us why — feedback helps us improve.

We acknowledge within 24 hours and process eligible refunds within 5 business days. Bank settlement may take an additional 5–10 business days depending on your card issuer.

5. Chargebacks

Please contact us before initiating a chargeback — we will almost always resolve issues directly and faster than your bank can. Unjustified chargebacks may result in your account being permanently blocked.

6. Failed payments

If a payment fails (insufficient funds, expired card, network issue), no entitlement is granted and no charge appears on your statement. If you see a pending hold that wasn't released, contact billing@scanvio.app with the transaction reference and we'll help follow up with the bank.

7. Currency & taxes

India: prices are inclusive of 18% GST.
EU: prices exclude VAT, which is added based on your billing country.
Other regions: prices are in USD; your bank may apply currency conversion or foreign-transaction fees.

8. Dispute resolution

For India residents, billing disputes are governed by the RBI Ombudsman Scheme for Digital Transactions, 2019. Escalation contact: grievance@scanvio.app (Grievance Officer). Acknowledgement within 48 hours, resolution within 30 days.